Terms and Conditions  

These terms and conditions apply to the use of the Bramble Flowers website and, by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not access this Website. If you have any questions relating to these terms and conditions please call us on 01485 609008 between 9am and 5pm Monday to Friday, before placing an order.

Use of the website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed in accordance with these Conditions. You warrant that the Personal Information which you provide as a customer is true, accurate, current and complete in all respects. You will notify us of any changes to the Personal Information by e-mail or calling us 01485 609008 between 9am and 5pm Monday to Friday.

Indemnity You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Product Description Each item purchased is sold subject to its Product Description

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

WARNING OF HAZARDOUS PLANT MATERIAL

Please note – some flowers and plants may be harmful or poisonous.

Please do not eat and avoid contact with children and animals. Handle the flowers with gloves and ensure you wash your hands before eating and drinking.

Orders We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.   

Delivery Policy Orders must be placed before 6pm from Sunday to Wednesday inclusive. Orders will then be collected the following day and delivered the day after. There are no deliveries on Saturdays, Sundays, Bank Holidays and the day following a Bank Holiday.

Delivery is to the UK only, excluding postcodes BT, IM, GY and JE

Contract creation and electronic contracting The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website and pay via Paypal. For Paypal Terms and Conditions, visit: www.paypal.com/uk/webapps/mpp/ua/legalhub-full

If you have provided a valid email address, Paypal will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Bramble Flowers.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in ‘Changing or Cancelling an order.’

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock. Our inability to obtain authorisation for your payment. The identification of a pricing or product description error.  You not meeting the eligibility to order criteria set out in the main Terms & Conditions. The contract will be concluded in English.  

Changing or Cancelling an order When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order up to 12 noon on the day before the scheduled delivery date you requested.

A refund or replacement can be made if the customer establishes that the quality of product delivered is not as advertised.

In case of receipt of damaged flowers, please contact us for a refund or replacement. The matter should be reported within 24 hours of receipt.

In case you feel that the product received is not as shown on the Website or as per your expectations, you must bring it to our notice within 24 hours of receiving the product.

Privacy Policy When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, address, e-mail address, payment card details, telephone number as well as the delivery address and product selections for your orders.

We do not store payment details nor do we share customer details with any third parties. We will treat all your Personal Information as confidential.

We use secure server technology to ensure this information is protected to the highest standards.

Law The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact The business address is Bramble Flowers, Bramble Cottage, St Andrews Lane, Congham, King’s Lynn, Norfolk PE32 1DS
Please check back frequently to see any updates or changes to these Terms and Conditions.